Mitra Privacy Policy

Last Updated: February 2026

Welcome to Mitra. We are committed to protecting your personal information and your right to privacy. This policy outlines how we handle data specifically for the Mitra application and services.

1. Information We Collect

We collect personal and financial information that you provide directly to us when creating an account or applying for a jewel loan. This includes your name, contact details, bank account information, photographs of you and your ID proof, and images of the gold ornaments pledged.

2. Biometric Data Collection

As permitted by your consent in our Terms and Conditions, we may capture and process your biometric information/data for the sole purpose of verifying and validating your identity at the times of pledging and redeeming the gold jewellery.

3. How We Use Your Information

We use the collected information to process your loan applications, conduct valuations and appraisals, manage disbursements, calculate interest, and communicate with you regarding loan status, repayment notices, and potential auctions in case of default.

4. Data Security and Storage

We implement stringent security measures and encryption to maintain the safety of your personal, financial, and biometric data. Your data is stored securely and is only accessible by authorized personnel such as appraisers, cashiers, and administrators.

5. Sharing of Information

We do not sell your personal data. We may share necessary information with our trusted third-party partners (such as insurance companies in the event of a claim, or secure cloud storage providers) solely to operate the app, provide our services, and comply with legal or regulatory obligations.

6. Your Rights

You have the right to access the personal data stored in our application. For corrections to your data or to inquire about data retention policies after the closure of a loan, please contact our administrative support.

7. Account Deletion

You may request the deletion of your account and all associated personal data at any time. To do so, please send an email to admin@hhempowerhubconsultancy.in with the subject line "Account Deletion Request". We will process your request within 30 days, provided there are no active loans or pending legal obligations associated with your account.